Refund Policy

1. ELIGIBILITY FOR REFUND

• We offer refunds for items that are damaged, defective, or received incorrectly. Customers must contact us within 7 days of receiving the item to request a refund.
• Refunds are only applicable to products that are unopened, unused, and in their original packaging.
• Refunds are not applicable to the following items: custom-made products, promotional items, or seasonal products.

2. REFUND PROCESS

• Customers must provide proof of purchase, order number, and photos showing the damage or defect of the product.
• Refund requests will be processed within 5 business days after we receive the returned item and verify that it meets the refund conditions.
• Refunds will be issued through the original payment method. The customer may be responsible for return shipping costs unless the item is damaged or defective.

3. REFUND AMOUNT

• The refund amount will be the purchase price of the item minus any shipping fees (if applicable), unless the item is damaged or defective.

Contact Us

If any issue during the shipping time or after received the item, please feel free to contact us at [email protected].